Connected channels
Support Instagram and Telegram from a shared business profile.
Seylo.
Visit tryseylo.comEvery conversation deserves a next step.
AI & customer operations
Part of the AppX Tech Group portfolio
tryseylo.com
Public product website, captured October 2026.
The product
Seylo is a managed sales system for Instagram and Telegram. It brings customer conversations, approved business information, and sales follow-through into one owner-controlled workflow.
The challenge
When customer messages live across channels, context and follow-up can get lost. Businesses need consistent answers without giving up control of what is said on their behalf.
The experience
Seylo uses owner-approved product details and policies to support customer replies. A shared control room brings together conversations and leads, with human takeover when a conversation needs a person.
Inside the experience
Grounded answers
Use approved catalogue information, prices, FAQs, and business policies.
Human control
Review conversations, follow leads, pause replies, and take over when needed.
Product decisions in practice
Product focus: a managed sales workflow with approved business knowledge, channel-specific conversations, lead tracking, and operator control.
The boundary that shapes the product
A sales assistant needs to know which business it represents, which catalogue is approved, and when a person must answer. Seylo keeps those decisions with the owner. Draft information must be reviewed before it becomes answerable business knowledge. The model cannot turn a suggested discount or an unconfirmed delivery date into a business commitment.
One business, separate conversations
Instagram and Telegram can use the same approved catalogue and policies while retaining their own conversation identities. A similar username is not enough to merge two shoppers. Explicit identity linking preserves both histories and makes the owner responsible for the connection. This prevents a convenient unified inbox from becoming an unreliable customer record.
The operator journey
The operator reviews a channel-labelled conversation, sees the buying context and lead stage, and can take over. A human reply pauses automatic participation in that conversation. Reply status distinguishes queued, sent, and failed work so an operator can see what still needs attention. The lead outcome remains a human decision; an AI reply is not counted as a sale.
Keep the next action visible
The control room connects a customer’s conversation to their buying context and lead stage. An operator can review the history, correct the record, and decide whether to reply, follow up, or close the enquiry. Keeping those actions beside the conversation gives the business a practical way to manage the work that continues after an answer is written.